Answers about your rights and our terms
Your balance is held in a segregated account separate from our operating funds. If closure occurs, remaining balances are returned via your original payment method — DANA, OVO, GoPay, QRIS or bank transfer — within 30 days. You'll receive a notification and clear instructions to claim your funds.
Yes. Contact our support team within 14 days of the transaction with your account number and payment method. We'll investigate with your payment partner and confirm whether the charge was processed correctly or if a reversal is warranted.
Inactive accounts remain on file for 18 months. After permanent closure, we retain transaction records for three years as required by law, but mask your personal details. You can request full deletion of your profile data after 90 days of closure.
Account eligibility depends on local law. Your account remains active from your original registered region. If you travel, you can access your account from abroad, but gameplay features and payment options may change based on where the local law permits.
We cross-check your requested amount against your current balance, confirm your payment method matches your account name, and screen for unusual patterns. Most withdrawals to DANA, OVO, GoPay and QRIS clear within 60 seconds. Bank transfers may take 1–3 business hours.
Yes. Log in to your account, go to Account Settings, and select Download Statement. You'll receive a PDF with every deposit, withdrawal, game round and balance change. Statements cover your entire account history and are legally valid for personal records.
Use the password-reset link on the login page — a reset email arrives within minutes. If you no longer have access to your registered email, contact our support team with your account number, registered phone number and payment method details for identity verification and manual recovery.
